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TERMS and CONDITIONS

Welcome to our website.
This website is owned and operated by Studio Jane Grove – Elegant Embroidery, ABN 58 606 904 557. Access to this website is conditional on your acceptance of and compliance with our Terms and Conditions.

The content on the pages of this website is for your general information and use only. It is subject to change without notice.

You agree to use the payment methods listed in the webstore section of this website in connection with any purchase. You acknowledge that the information you supply is true, correct, and complete.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders. You may terminate your account at any time.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify we endorse the website(s) or their content. We have no responsibility for the content of linked website(s).

All designs and patterns remain the property of Studio Jane Grove – Elegant Embroidery. You may not sell, trade, share, give away, modify designs or patterns, or combine into other designs or patterns and then claim them as your own.

With your purchase of embroidery designs from Studio Jane Grove – Elegant Embroidery, you have the right to use the designs on items you sell, give as gifts, or for personal use. With any item you sell or give as a gift, you are required to acknowledge the source of the design(s) in writing to the recipient(s).

When you purchase patterns from Studio Jane Grove – Elegant Embroidery, you have the right to use the patterns for items you sell, give as gifts, or for personal use. With any items you sell or give as a gift, you are required to acknowledge the source of the pattern(s) in writing to the recipient(s).

All care is taken to ensure that designs and patterns offered on this website are complete, accurate, and suitable for purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we exclude liability for any such inaccuracies or errors.

Further, given that we have no control over how you, the purchaser, employ these products in your sewing environment, no warranty is given, nor results guaranteed.

 

PRIVACY POLICY

This policy sets out how we use and protect any information that you give us when you use our webstore.

We are committed to ensuring your privacy is protected and your information is secure. You are assured that any information supplied is only used in accordance with this statement. We have procedures to safeguard and secure information collected online. We require this information to provide you with better service.

We may change the policy from time to time, by updating this page.

We may collect the following information.
Name and title,
Contact information including email address.

 

SHIPPING, CHARGES and RETURNS

Thank you for shopping at Studio Jane Grove – Elegant Embroidery.
If you are not entirely satisfied with your purchase, we are here to help.

SHIPPING – Patterns and CDs.
Your order will be processed and dispatched within two working days of receipt of payment.
If you are based in Australia, your order will be sent by Regular Post.
If you are outside Australia, your order will be sent by Air Mail.

Once dispatched, you can expect your order to be delivered within the following time frames
Regular Post: – 7 – 12 working days and is dependant on where you live.
Please allow for regional, state and national public holidays as these will impact on delivery times.

International Airmail: – 14 – 28 working days.
With International shipping, delays may occur due to logistical issues beyond our control.

CHARGES
Regular Post: – Cost of postage is included in the purchase price of the product.
International Airmail: – Cost is additional to the purchase price of the product.

DAMAGED ITEMS
If your order is damaged during shipping, please notify us immediately for assistance. We will replace the product on proof of damage. You will pay the postage of the replacement goods.

RETURNS
Patterns and CDs
Please choose your item(s) carefully before committing to your order. Due to the nature of the products sold through this webstore, returns are not accepted unless damaged during shipping, and you have contacted us immediately.

Electronic Download
Due to the nature of electronic download products, we cannot offer refunds.
On purchase, the download portal is open for seven days.
Sometimes, files can be corrupted during the download process. If you experience any problems with the files you have downloaded, contact us for assistance.